Return Policy

At Lifetime Memories and Gifts, we understand that purchasing online can be challenging, especially when it comes to precious items meant to preserve cherished memories. We strive for perfection in everything we do.

Our Commitment to Quality

We take the utmost care in packaging and shipping your orders to ensure they arrive in pristine condition. We carefully inspect each item before it leaves our facility. However, we also recognize that sometimes things can happen beyond our control.

Returns

Due to the personalized nature of many of our products, we are unable to accept returns.

Our Promise to You

While we cannot offer returns, we want you to be completely satisfied with your purchase. If you encounter any issues with the condition of your order upon arrival, please contact our customer support team immediately. We will do everything possible to address your concerns and make things right. This may include:

• Replacement: If an item arrives damaged or defective, we will gladly replace it for you.

• Repair: Where possible, we will offer to repair any damage to your item.

Wear and Tear

Please note that our policy does not cover normal wear and tear that occurs with the regular use of our products.

Contact Us

If you have any questions or concerns about your order, please don't hesitate to contact our customer support team at Sales@LifeTime-Memories-Gifts.com or by phone at (920) 636-0277. We are here to help!

Thank you for choosing Lifetime Memories and Gifts. We appreciate your business!